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Electronic Gift Voucher (eGV)

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How eGV works

1. How to redeem your AirAsia eGV?

Visit www.airasia.com and proceed to book your flight.
Select the E-Gift Voucher payment tab at the payment page when you have decided on your flight.
Key in the E-Gift Voucher number & password.
The oustanding balance upon payment by E-Gift Voucher can be paid by using your Credit Card.
Once payment has been processed, a confirmation page will be shown to you.

AirAsia Electronic Gift Voucher (E-Gift Voucher) – End User Terms & Conditions

1.
E-Gift Voucher is available in Ringgit Malaysia (MYR), Indonesian Rupiah (IDR), Singapore Dollar (SGD), Chinese Yuan (CNY), Japanese Yen (JPY), Philippines Peso (PHP), Thai Baht (THB), US Dollar (USD), South Korean Won (KRW), Indian Rupee (INR), Hong Kong Dollar (HKD), Macau Pataca (MOP) and Australian Dollar (AUD).
2.
Redemption of E-Gift Voucher in a currency different from the currency it was issued will be subject to exchange rate fluctuations at the time of redemption.

Purchasing E-Gift Voucher

1.
E-Gift Vouchers are available for purchase online on www.airasia.com.
2.
A guest may purchase a minimum of one (1) E-Gift Voucher and a maximum of five (5) E-Gift Vouchers in a single purchase.
3.
Guest may purchase the E-Gift Voucher in any currency available at the time of purchase.
4.
Once purchase of the E-Gift Voucher is confirmed, it cannot be cancelled and any payment made is not refundable.

Activation of the E-Gift Voucher

1.
You shall receive an activation link 7 days after the voucher is purchased.
2.
E-Gift Voucher shall be activated within 14 days of receipt of the activation email from AirAsia, failing which the E-Gift Voucher shall expire.

Redeeming E-Gift Voucher

1.
E-Gift Vouchers are only redeemable online on www.airasia.com. E-Gift Vouchers cannot be redeemed at airport ticket counters, call centre , travel agents or mobile app
2.
E-Gift Vouchers are redeemable towards the initial electronic purchase of air travel wholly on flights operated by AirAsia Group and it is valid and applicable towards the purchase of the base air fare and other fees which may be attributed to such E-Gift Vouchers only.
3.
For online redemption on www.airasia.com, at the Payment page, select the e-Gift Voucher tab and enter the E-Gift Voucher Number and E- Gift Voucher expiration date. An E-Gift Voucher Number is unique and can only be used once.
4.
If the value of the E-Gift Voucher is lower than the total purchase price, you will have the option to pay the difference by credit card or debit card or credit shell or by topping it up with another E-Gift Voucher. Processing fee may apply if payment is made by credit card or debit card.
5.
If the value of E-Gift Voucher is higher than the total purchase price, then the balance amount will be forfeited. No refund will be made for any unused balance.
6.
Up to five (5) E-Gift Vouchers may be used/redeemed in one (1) transaction.
7.
AirAsia shall not be responsible or liable for any damages incurred or suffered by you in the following circumstances:
i. Your redemption and/or use of the E-Gift Voucher;
ii. Undeliverable or not received E-Gift Voucher due to inaccurate delivery information;
iii. Inability to use the E-Gift Voucher due to lost or misplaced password;
iv. Unauthorized use of the E-Gift Voucher by any person(s) not approved by you.
8.
E-Gift Voucher is valid until the expiry date stated on the E-Gift Voucher after which it shall become void. Notwithstanding the foregoing, E-Gift Voucher can be used to book for travel up to three-hundred-sixty-five (365) days from the issue date provided it is purchased within the aforementioned validity period.
9.
The expiry date of the E-Gift Voucher is based on Malaysia’s local time (GMT+8).
10.
The validity period of the E-Gift Voucher will not be extended.
11.
Flight redemption is subject to seat availability. A seat may not be available on every flight or day ie due to high demand at times such as weekend, school holiday etc.

Confirmation of redemption/booking

1.
Once flight is successfully redeemed and booking is confirmed, the booking shall be subject to AirAsia’s Terms and Conditions of Carriage, available on www.airasia.com as may be amended from time to time.
2.
For clarity purposes, AirAsia’s Terms and Conditions of Carriage as may be amended from time to time shall apply towards any changes to the booking, i.e. flight cancellation, flight change.

General terms

1.
E-Gift Voucher cannot be exchanged for cash or any other products in kind and is non-refundable.
2.
E-Gift Voucher is fully transferable and may be utilized by your family and/or friends, subject to these Terms and Conditions.
3.
AirAsia has the right to reject any claims that do not conform to these Terms and Conditions.
4.
These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials regarding the E-Gift Voucher.
5.
AirAsia reserves the right at its absolute discretion to vary, delete or add to any of these Terms and Conditions and/or substitute or replace the E-Gift Voucher with another product or program of equivalent value from time to time without any prior notice.
6.
By purchasing and utilizing the E-Gift Voucher, you agree to be bound by these Terms and conditions as well as AirAsia’s Terms & Conditions of Carriage available at www.airasia.com.
7.
For purposes of these Terms and Conditions "You" shall mean the beneficiary of the E-Gift Voucher and shall include both the purchaser and/or user of the E-Gift Voucher.
8.
You agree to hold harmless, defend and fully indemnify AirAsia from and against all losses (including but not limited to loss of opportunity, profits and consequential loss arising therewith), damages, expenses and all third party actions, proceedings, claims, demands, costs (including without prejudice to the generality of this provision, the legal cost of each other, personal injuries, death, loss or destruction of property, rights of publicity or privacy, defamation), awards and damages that may arise as a result of the use or purchase of this E-Gift Voucher.
9.
The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions.