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Contact Us Sales Office

Sales Office

+ Bangladesh

CityAddress
Bangladesh
  • Operated by AirAsia’s General Sales Agent
    TOTAL AIR SERVICES LTD.
    Erectors House (5th Floor)
    18, Kemal Ataturk Avenue, Banani C/A
    Dhaka - 1213, Bangladesh
    Tel: +8802 9821447, +8802 9821448
    Fax: +8802 9821449
    Email: info@totalairbd.com
    Ticketing/Reservation: reservation@totalairbd.com

+ Brunei

CityAddress
Brunei
  • Office No. 3, Departure Hall,
    Brunei International Airport,
    Bandar Seri Begawan BS2513, Brunei Darussalam.

+ China

CityAddress
Hangzhou
  • Room 404 A, Departure Level,,
    Hangzhou Xiaoshan International Airport,
    Xiaoshan District.
Chengdu
  • 318, International Departure,
    Chengdu Shuangliu International Airport,
    Sichuan Province , Chengdu, 610202.

+ India

CityAddress
Bangalore
  • Airport Sales Counter No-16,
    Bengaluru International Airport,
    Devanhalli, Bengaluru 560300
Kochi
  • Cochin International Airport, International Terminal
    P.O. 683 111, Kerala State, India

For more information:

Email : india_salessupport@airasia.com
Operational Hours : 09.00am to 06.00pm Monday – Friday (excluding public holidays)

 

+ Indonesia

CityAddress
Bali
  • Ngurah Rai International Airport - Departure Hall Domestic Terminal,
    Jl. Raya Denpasar 80361, Bali, Indonesia.
  • Sun Boutique Hotel,
    JL.Sunset Road No.23, Kuta - Bali,
    Operational Hour : 08:00 AM - 08:00 PM (Daily),Public Holiday Closed

Banda Aceh
  • Sultan Iskandar Muda International Airport,
    Jl Banda Aceh Blang Bintang, Kode Pos 23372,
    Nangroe Aceh Daroesalam.

Bandung
  • Pasundan Room No. 17, Husein Sastranegara International Airport,
    Jalan Pajajaran No 156,
    Bandung, Jawa Barat.

Jakarta
  • Soekarno Hatta International Airport – Terminal 2 E Departure Hall Customer Service Center
  • Soekarno Hatta International Airport - Terminal 3 International Customer Service Center
  • Komplek Rukan Darmawangsa Jl. Darmawangsa VI No. 43, Jakarta Selatan 12160
    Operational Hour : 08:00am - 08:00pm (Daily)
  • Sarinah Plaza Jl. M.H Thamrim No. 11 LG Jakarta Pusat
    Operational Hour : 09:00am - 09:00pm (Daily)
  • Jl. Marsekal, Suryadharma (M1) No. 1
    Kelurahan Selapajang Jaya, Kecamatan Neglasari, Kota Tangerang
    Propinsi Banten 15127
    Operational Hour : 09.00am - 6.00pm (Monday-Friday)
    Saturday, Sunday, Public Holiday Closed

Lombok
  • JLobby Departure Area,
    Lombok International Airport ( LOP ) Praya,
    Lombok, Nusa Tenggara Barat.

Makassar
  • Departure hall Sultan Hasanudin International Airport,
    Jalan Raya Airport No.1, Makassar, Sulawesi Selatan

Medan
  • Kualanamu International Airport, Customer Service Lounge Arrival Terminal,
    Deli Serdang, Sumatera Utara
  • Garuda Plaza Hotel Lobby Level, Jl. Sisingamanga Raja No.18
    Medan, Sumatera Utara 20213, Indonesia
    Operational Hour : 08:00am - 08:00pm (Daily)

Padang
  • Minangkabau International Airport,
    Jl. Mr. Sutan M Rasyid, Padang Pariaman, Sumatera Barat 25585

Palembang
  • Sultan Mahmud Badaruddin II International Airport , Airlines Office 2nd Floor
    Departure Hall Terminal, Sukarame Palembang 30155.

Pekanbaru
  • Sultan Syarif Kasim II International Airport - Customer Service Center,
    Simpang Tiga – Pekanbaru 28284

Pontianak
  • Supadio International Airport - Customer Service Office
    Jalan Arteri Supadio KM 17, Kubu Raya, Kalimantan Barat 78381

Semarang
  • Achmad Yani International Airport,
    Jl. Puad A. Yani Semarang, Jawa Tengah 50145

Solo
  • Adisumarmo International Airport,
    Surakarta 57108.

Surabaya
  • Juanda International Airport Terminal 2
    Jalan Ir H Juanda, Surabaya, Jawa Timur 61253
  • Plaza East UG floor unit 48 Tunjungan Plaza 1
    ( In front of entry point TP1 )
    Operational Hours : 09:00am - 10:00pm (Daily)

Yogyakarta
  • Adisutjipto International Airport Terminal B Departure
    Jl. Raya Solo KM 9
    Yogyakarta, Jawa Tengah 55282
  • Hotel Inna Garuda North Wing 6
    JL Malioboro No. 60 Yogyakarta 55213
    Operational Hour : 08:00am - 08:00pm (Daily)

+ Macao, China

CityAddress
Macao
  • Office 20, Mezzanine Level, Passenger Terminal,
    Macao International Airport,
    Taipa, Macao.

+ Malaysia

CityAddress
Kuala Lumpur
  • KLIA
    Level 5, Departure Hall
    Main Terminal Building
    Kuala Lumpur International Airport (KLIA)
    64000 Sepang, Selangor
  • KLIA2
    Level 3, Departure Hall
    Main Terminal Building
    Kuala Lumpur International Airport 2 (KLIA2)
    64000 Sepang, Selangor
Alor Setar
  • AirAsia Sales Centre
    Level 1, Lapangan Terbang Sultan Abdul Halim ,
    06550 Kepala Batas,
    Alor Star, Kedah
Bintulu
  • AirAsia Sales Centre,
    GL-02-G, Jalan Bintulu,
    Lapangan Terbang Bintulu,
    97000 Bintulu, Sarawak.
    Operating hours : 6am - 6:30pm (GMT+8)
Johor Bahru
  • Lot S5, Aeromall Airport,
    Senai International Airport,
    81250 Senai, Johor
Kuching
  • Unit RUG10 & RUG11,
    Ground Floor, Sarawak Plaza,
    Jalan Tuanku Abdul Rahman,
    93100, Kuching, Sarawak.
    Operating hours : 9:30am – 6:30pm (GMT+8)
Kuala Terengganu
  • Level 1, Terminal Building,
    Lapangan Terbang Sultan Mahmud,
    21300 Kuala Terengganu,
    Terengganu.
Kota Kinabalu
  • Level 2 (Domestic Departure Hall Entrance), Terminal 1 ,
    Kota Kinabalu International Airport,
    Jalan Petagas Kota Kinabalu,
    88100 Kota Kinabalu, Sabah.
Langkawi
  • Langkawi International Airport,
    07100 Padang Mat Sirat,
    Langkawi, Kedah.
Miri
  • Lot GL08 Ground Floor,
    Public Concourse,
    98000 Miri Airport, Sarawak.
    Operating hours : 7:30am - 8:30pm (GMT+8)
Penang
  • Lot 8, Departure Concourse,
    Penang International Airport,
    11900 Bayan Lepas, Pulau Pinang.
Sandakan
  • Level, Lot 2,
    Sandakan Airport,
    90000 Sandakan, Sabah.
Sibu
  • Lot GFL01, Common Departure Area,
    Level 1 Landslide, Sibu Airport,
    96007 Sibu, Sarawak.
    Operating hours : 7:00am - 8:00pm (GMT+8)
Tawau
  • FL 4, 1st Floor, Tawau Airport Building,
    Jalan Apas-Balun,
    91100 Tawau, Sabah
Kelantan
  • AirAsia Sales Centre
    GF, Lapangan Terbang Sultan Ismail Petra
    Pengkalan Chepa
    16100 Kota Bharu
    Kelantan

+ Nepal

CityAddress
Kathmandu
  • Operated by AirAsia's Authorized General Sales Agent
    Incentive Tours & Travels Pvt. Ltd.
    IGC Business Lounge - Metro Park - 3rd Floor, Lazimpat-2,
    North Gate Royal Palace,
    Kathmandu. Nepal.
    Tel: +97714414739, + 9774005043, +97714005044
    Fax: + 0097714421892
    Email: salesairasiaktm@igc.com.np
    Airport Office: + 97714486737

+ Philippines

CityAddress
Bohol
  • G/F Talibon Commercial Center, Talibon, Bohol
  • 2nd Floor Airport Terminal Building, Airport Road Tagbilaran City
    Mon-Sat 0800H-1700H / Sun 0800H-1500H
Manila
  • G/F Colonnade Residences Condominium,132 C. Palanca,
    Jr St Legaspi Village, Makati City
    M-F: 0900H-1800H / SAT: 0900H-1600H
  • 5th floor SM Megamall B Edsa cor. J. Vargas Ave., Mandaluyong City
    Daily 1000H - 2000H
  • Air Asia Sales Office (In-front of NAIA Terminal 4, Concessionaires Area, Domestic Road, Pasay City 
    Daily 0400H - 2300H
  • Old Terminal, Domestic Rd. Brgy. 191, Pasay, Metro Manila
  • 576 San Andres St. Malate, Manila
  • Unit 106, SM City North Edsa The Block, SM City Complex North Edsa, PAE-ASA 1, Quezon City
Cebu
  • L3, Service Lane , Elizabeth Mall, N.Bacalso Avenue Corner Leon Kilat Street , 6000 Cebu City
  • Airasia Ticketing Office, Pre-Domestic Departure Area, Mactan Cebu Int’L Airport
    Daily 0500H - 2100H
Davao
  • Ground Floor, Passenger Terminal Bldg., Davao Int’l Airport, Sasa, Davao City
    Daily 0500H - 1900H
  • 2/F Victoria Plaza, JP Laurel Ave., Brgy. 20-B, Davao City
    Daily 1000H - 1900H
Iloilo
  • Iloilo International Airport, Cabatuan, Iloilo
    Daily 0500H - 2000H
Kalibo
  • Sitio Manggayad, Brgy. Manocmanoc, Boracay Island, Malay, Aklan, 5608
    Daily 0800H - 1800H
Puerto Princesa
  • Airport Compound BGYM San Miguel, Puerto Princesa City 5300
    Daily 0800H - 1700H
Tacloban
  • Stall no 13 DZR Airport San Jose, Tacloban City

+ Singapore

CityAddress
Singapore Row 4, Departure Level 2, Singapore Changi Airport Terminal 4

+ Sri Lanka

CityAddress
Colombo
  • Operated by AirAsia's Authorized General Sales Agent
    Setmil Aviation (Pvt) Ltd,
    256, Srimath Ramanathan Mawatha,
    colombo 15. Sri Lanka.
    Tel: +94 11 2485800
    Email: setmilaviation@setmil.com.lk / airasia@setmil.com.lk
    Emergency Contact: +94 11 2485800

+ Vietnam

CityAddress
Hanoi
  • NoiBai Airport, Terminal 1,
    International Departure Hall, 3rd Floor,
    Hanoi, Vietnam.

+ Thailand

CityAddress
Bangkok
  • Suvarnabhumi International Airport, 6th Floor
    Room No.TW6-037, No.999, Moo 1,
    Bangplee, Samutprakarn 10540
  • Don Mueang International Airport
    Room No. 3307, 3rd Floor, Terminal 1.
    222 Vibhavadi Rangsit Rd., Airport Sub District,
    Don Mueang District, Bangkok 10210
Chiang Mai
  • Chiang Mai International Airport
    Room No. 60, 1st Floor, TambonSuthep,
    Muang District, Chiang Mai 50200
Chiang Rai
  • Chiang Rai International Airport
    Room No. 2305/2 404, Moo 10, Robwiang Sub District,
    Muang District, Chiang Rai 57100.
Hat Yai
  • Hat Yai International Airport
    Room No. 125, Moo 3, Klongla Sub District,
    Klong Hoi Khong District, Songkla 90115
Krabi
  • Krabi International Airport
    Room No. 133, Moo 5, Petchakasem Rd., Nuaklong Sub District,
    Nuaklong District, Krabi 81130
Nakhon Phanom
  • Nakhon Phanom Airport
    Level 1 40 M.6 ,Nittayo Road,Photak District,
    Nakhon Phanom 48000
Nakhon Si Thammarat
  • Nakhon Si Thammarat Airport
    Muang District, Nakhon Si Thammarat
Narathiwat
  • Narathiwat Airport
    Room No. 330, Moo 5 , KhokKian Sub District,
    Muang District, Narathiwat 96000
Phuket
  • Phuket International Airport
    Room No. 312, 3rd Floor, Mai Khaow Sub District,
    Thalang District, Phuket 83110

Surat Thani
  • Surat Thani International Airport
    Room No. 73, Moo 3, HuaToey Sub District,
    Phunpin District, Surat Thani 84130
Trang
  • Trang Airport
    House No.170, Village No.12, Trang-Paliean Road,
    Koklor sub-district, Mueang Trang district, Trang, 92000
Ubon Ratchathani
  • Ubon Ratchathani International Airport
    Room No. 297, ThepYothee Rd.,
    Muang District, Ubon Ratchathani 34000

Udon Thani
  • Udon Thani International Airport
    Room No. 224, Moo 1, MakKaeng Sub District,
    Muang District, Udon Thani 41000

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