Thank you for visiting AirAsia’s website —— www.airasia.com. This Website is owned and operated by AirAsia.
Your use of this Website and/or *Other Services or Applications for Online Booking is subject to your agreeing to be bound by and to comply with this Acceptable Use Policy (“Policy”). If you do not agree with the Policy you should exit from this Website and/or Other Services or Applications for Online Booking instantly.
(*Other Services or Applications for Online Booking includes AirAsia for Chrome and AirAsia Mobile Application).
This Website and Other Services or Applications for Online Booking and the contents, including flight schedules, routes, fares, text, graphics, button icons, audio and video clips, digital downloads, data compilations, logos and information regarding the status of AirAsia flights, etc. are proprietary to AirAsia or its content suppliers. You may use this Website and the contents only for personal and non-commercial purposes subject to applicable copyright laws.
All trade marks, trade names, service marks (whether registered or unregistered) and logos in this Website are owned by AirAsia or their respective owners and must not be used or modified in any way without obtaining the prior written consent of AirAsia.
This Website and Other Services or Applications for Online Booking and the products, technology and processes contained may be the subject of other intellectual property rights owned by AirAsia or by third parties. No licence is granted in respect of such intellectual property rights other than as set out in this Policy. Your use of this Website and/or Other Services or Applications for Online Booking must not in any way infringe the intellectual property rights of any person.
When you have requested for the itinerary or other flight-related documents to be sent to you by email, fax or other forms of electronic communication (including mobile messages), failure to receive it does not constitute an unsuccessful booking. A booking is deemed successful and complete after payment has been made and confirmed. In the event of any dispute, the booking in the AirAsia database is the primary record of carriage, and will prevail.
AirAsia is not responsible for the delivery of any electronic communication. If you have any queries regarding your booking, please Click here to submit an online feedback form, Check & Change function or your travel agent.
This Website and Other Services or Applications for Online Booking may contain links to websites maintained by third parties (“External Sites”). These External Sites are provided for user’s reference and convenience only. AirAsia does not operate, control or endorse in any respect such External Sites or their content. User assumes sole responsibility for use of these External Sites and are therefore, advised to examine the terms and conditions of those External Sites carefully.
You must not link to this Website and/or Other Services or Applications for Online Booking without obtaining the prior written approval of AirAsia. Use of any automated screen capture or screen scraping technologies to obtain information from this site without the prior written approval of AirAsia is an infringement of AirAsia’s intellectual property rights.
When you book flights or access your Member Login information, a secure server is used. Secure Server Layer (SSL) encrypts the information you send through this Website and/or Other Services or Applications for Online Booking. Although AirAsia would use its best endeavor to ensure security, AirAsia makes no warranty in respect of the strength or effectiveness of that encryption and AirAsia is not and shall not be held responsible for events arising from unauthorised access of the information you provide.
The booking and carriage of guests and baggage is subject to the Terms and Conditions of Carriage and Fare Rules.
Please note that you are solely responsible for maintaining the confidentiality of your AirAsia member account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur on the Blog under your account or password.
This blog is not intended as a mode for visitors to get answers from AirAsia on any issues. It is intended as a means to exchange ideas, observations and solutions. Any comments relating to AirAsia flights and other services will not be displayed. The Blog will not act as a substitute for contacting AirAsia’s Guest Support Services or AirAsia’s Call Centre.
The views and statements of AirAsia employees who use the Blog are theirs alone and do not represent an official company position.
You grant to AirAsia and its designees a perpetual, irrevocable, worldwide, non-exclusive, sub-licensable, and royalty free license to use all or any part of any ideas, expression of ideas, inventions, or other materials you submit, including, without limitation, feedback, comments, documents, suggestions and/or proposals (collectively, ‘Contributions’) to the Blog without restrictions, notice and compensation to you or any third party.
The license shall include, without limitation, the irrevocable right to rerecord or modify any audio tracks or visual images you provide, reproduce, prepare derivative works, combine with other works, alter, translate, distribute, download, link to or from, transmit, advertise, market, make, have made, display, perform, and/or license the Contributions or any part or parts thereof, and all rights therein, in the name of AirAsia, or its designees throughout the world in perpetuity in any and all media now or hereafter known.
You agree that Contributions you submit are:
By submitting a Contribution, you acknowledge and agree that AirAsia and its designees may create on their own or obtain through submissions to the Blog or otherwise ideas, expression of ideas, inventions, or other materials, including, without limitation, feedback, comments, documents, suggestions, and/or proposals that may be similar or identical to the Contributions you submit through the Blog or other channels and means. You hereby waive any and all claims you may have had, may have, and/or may have in the future, arising out or relating to the fact or contention that the ideas, expression of ideas, inventions, or other materials, including, without limitation, feedback, comments, documents, suggestions, and/or proposals accepted, reviewed and/or used by AirAsia and its designees may be similar to your Contributions.
You hereby release and agree to hold harmless AirAsia, its subsidiaries, affiliated entities, employees, directors, officers, attorneys, agents, joint venturers, licensees and assigns and each of their respective designees (“AirAsia Entities”) and the users of this Blog with respect to any claims, damages, costs, losses and expenses, including reasonable attorneys’ fees, due to or arising out of:
Most of the content posted to the Blog is provided by third parties like you. Such third-party content is the sole responsibility of the person originating that content. AirAsia does not control and is not responsible for this third party content.
You expressly understand and agree that you bear all risks associated with using or relying on that content, and you are responsible for all of your activity on the Blog and for the security of your computer system.
You acknowledge that AirAsia may establish general practices and limits concerning use of the Blog, including without limitation the maximum number of days any uploaded Content will be retained on this Blog, the maximum disk space that will be allotted on AirAsia’s servers on your behalf, and the maximum number of times (and the maximum duration for which) you may access the Blog in a given period of time.
You agree that AirAsia has no responsibility or liability for the deletion or failure to store any messages and other communications or other Content maintained or transmitted by the Blog. You acknowledge that AirAsia reserves the right to log off accounts that are inactive.
The Blog contains robot exclusion headers. Much of the information of the Blog is updated on a real-time basis and is proprietary or is licensed to AirAsia by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the Blog for any purpose without our express written permission.
Additionally you agree that you will not, by or through your use of the Blog:
You understand and agree that the cancellation of your registration is your sole right and remedy with respect to any dispute whatsoever with AirAsia arising out or relating to the Blog. You can cancel your AirAsia member registration by contacting AirAsia here.
Registered users of the Blog may not allow former users whose registration or ability to use the Blog has been terminated, suspended, or cancelled to use the Blog through them.
If your registration and/or ability to use the Blog is terminated or suspended, you may not register to join the Blog again without our express written permission.